Knowledge management and “organizational memory” – rememberance and recollection in a knowledge-intensive firm

Knowledge management labels a fairly heterogeneous cluster of ideas. The concept can be traced to the emergence of communications technologies that create access to computerized networks that allows for (almost) real-time interaction, regardless of physical distance. These technologies includes the internet, intranets, e-mail, and the world wide web. The term also covers currents that draw upon such diverse sources as organizational learning, communities of practice and organizational culture (Alvesson & Kärreman 2001).